Updated January 2024
PLEASE READ, FAQ:
Q: Can I just stop by the shop and walk into an experience you already have scheduled?
A: No. All experiences are pre-booked and pre-paid. Good news – with just a little planning, you can be treated like royalty!
Q: Why are you so strict about that?
A: Space, staffing, preparation. Our Experience Room can only seat 8 people, and we schedule staff needed for booked experience days. In addition, all of our experiences have an element of chocolate making. We prepare the correct amount of chocolate and have it tempered for your arrival. This experience leaves no room for winging it.
Q: What if I don’t see the date I want?
A: Please give us a call at 518-251-4438 to see if we have availability. Sometimes we have a cancellation or will make an exception if we have the staffing to accommodate your group.
Q: You know, I’ve been to other chocolate companies and their tours are free, why do you charge?
A: This is not a tour. It’s an educational session, or a haunted session, with time for you to make your own chocolate creations. If you don’t have the time or want to pay for an experience, we invite you to check out our small Exhibit Room and look at our educational plaques and video.
Q: You say to wear comfortable shoes, so I take it we’re going to walk a lot?
A: No. This is not a guided walking tour; we are a small family run business in a small building. You will be standing, but your FitBit won’t be logging any serious mileage.
Q: Hold on, you mean we won’t be allowed to go into your offices, attics, storage rooms or interrupt your chocolate production?
A: No. Also, you won’t be able to do that at any other factory tour at any other company we’ve ever heard about either.
Q: OK, but how about wheelchair accessibility?
A: We can accommodate most standard wheelchairs. Please make us aware ahead of time so we can arrange our chocolate making room to make it as comfortable as possible.
Q: What if I have to cancel?
A: We understand things happen. Please give us at least 24 hours notice and we’ll refund your money or reschedule your session. No-shows will not be issued a refund.
Q: My session begins at 3:00, when should we arrive?
A: Five minutes before your session is all that is required. Arriving 30 minutes early won’t get you in any earlier, and arriving 30 minutes late means you will miss out on a lot of information.
Q: I feel like you didn’t cover every possible scenario here…what if I have more questions?
A: Please call us at 518-251-4438.